Privacy Policy
The Columbia Hotel

Effective Date: 3/26/25

Welcome to The Columbia Hotel. We care about your privacy and want you to understand how we collect, use, and protect your personal information when you visit our website or stay with us. This Privacy Policy applies to our website, services, and in-person interactions at The Columbia Hotel located in Ashland, Oregon.

By using our website, booking a stay, or interacting with us in any way, you agree to the terms of this Privacy Policy.

1. Who We Are

The Columbia Hotel is a locally owned and operated historic property in downtown Ashland, Oregon. We operate independently and may partner with select third-party service providers to assist with reservations, marketing, and customer communications.

2. What This Policy Covers

This Privacy Policy explains:

  • What personal information we collect

  • How and why we use it

  • Who we share it with

  • Your choices and rights regarding your data

  • How we protect your information

  • How you can contact us

This policy applies to data collected through our website, booking engine, emails, surveys, and on-site interactions.

3. What We Collect

We collect personal information in two ways:

a. Information You Provide

When you:

  • Make a reservation

  • Join our mailing list

  • Submit a contact form

  • Enter a promotion or survey

  • Communicate with us via email or social media

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and mailing address

  • Payment information

  • Preferences for room type, amenities, etc.

  • Special requests or accessibility needs

b. Information We Collect Automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and device

  • Pages viewed and time spent

  • Referring website

  • Cookies and similar tracking technologies

4. How We Use Your Information

We use your information to:

  • Process and manage reservations

  • Communicate with you about your stay

  • Personalize your guest experience

  • Send you updates, offers, and newsletters (with your consent)

  • Improve our services and website

  • Ensure the safety and security of our guests and systems

  • Comply with legal obligations

5. Cookies & Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us:

  • Remember your preferences

  • Analyze site traffic

  • Show relevant promotions

You can adjust your cookie preferences in your browser settings at any time. Disabling cookies may affect certain features.

6. Sharing Your Information

We do not sell your personal information. We may share it only in the following cases:

  • With trusted third-party providers for services like reservations, payment processing, email campaigns, and website analytics

  • With legal authorities, if required by law or to protect our rights

  • In connection with business transfers, such as a sale or restructuring of our hotel

  • With your explicit consent, such as in testimonials or special promotions

Our third-party providers are contractually obligated to protect your data and only use it for the services we’ve hired them for.

7. Your Choices

You have control over your data. You can:

  • Opt out of marketing emails at any time using the unsubscribe link

  • Update or correct your personal details by contacting us

  • Request deletion of your personal data, subject to legal and operational requirements

To make a request, contact us here.

8. Data Security

We use SSL encryption, firewalls, and secure servers to protect your information. While no system is 100% secure, we follow industry best practices to safeguard your data.

9. Children’s Privacy

Our website and booking services are not intended for children under 16. We do not knowingly collect personal information from anyone under that age.

10. California Residents (CCPA Notice)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request details about the personal information we collect and share

  • The right to request deletion of your personal information

  • The right to opt-out of the “sale” of personal data (we do not sell data, but some online tracking may qualify)

  • The right to not be discriminated against for exercising your rights

To exercise any of these rights, or make a request, contact us here.

11. International Users (EU/EEA)

If you’re accessing our site from the EU/EEA, your personal information is processed under legal grounds such as performance of a contract, legitimate interest, or with your consent. You have the right to:

  • Access, correct, or delete your data

  • Object to processing

  • Request data portability

  • File a complaint with your local data protection authority

To exercise any of these rights, or make a request, contact us here.

12. Retention

We keep your personal information only as long as necessary to fulfill the purposes described above, or as required by law. After that, we securely delete or anonymize it.

13. Social Media & Public Posts

If you share a review, photo, or comment publicly on our website or social media channels, please be aware that others can view and share that information. To request removal of content you’ve posted, contact us here.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the revised version on our website and update the “Effective Date.” Please review it periodically.

15. Contact Us

Have questions or need help managing your data?
Please contact us here.


Or write to:

The Columbia Hotel
262 E Main Street
Ashland, Oregon, 97520