FAQ

  • What are Common Bathrooms?

    Our Common Bathrooms are shared private bathrooms down the hall. Each guest has a robe and slippers and it is a short walk from your room. We also have rooms with ensuite bathrooms if this European Style is not for you.

  • Are you Pet Friendly?

    Yes we love pets! Please let us know if you will be traveling with your pet or add it on your reservation so we can get your room ready for you. We just ask you do not leave a barking dog unattended in your room. Our pet fee is $30/night.

  • Is there Parking at the hotel?

    Yes, we have limited private self-park parking in our private lot at the back of the hotel with a back entrance. Read more about parking at The Columbia Hotel here.

  • What are your Cancellation Policies?

    It depends on the rate you booked. Flex Rate reservations can be canceled free of charge up until 11:59pm local hotel time, two days before your arrival date. Cancel after that window and you'll be charged 50% of your room cost plus tax.

    Best Available Rate reservations offer a better price, but they're locked in: these bookings are non-refundable, and canceling or no-showing means a 100% charge for the room and tax. Choose Flex if your plans might shift, choose Best Available if you're sure and want to save.

  • Do you have AC?

    Yes, in the summer we have window Air Conditioning units in every guest room and a large unit in our Lobby Lounge. This is keeping us nice and cool during the summer heat!

  • Do you have an Elevator?

    No we do not. Unfortunately our 1910 building does not have an elevator and we are located on the 2nd floor. However we do have a back entrance that is only 9 stairs into our hotel from our back parking lot. The rooms are all on the 2nd floor and there are no other stairs you would need to take to get to your room. If you have mobility issues that may be impacted by these stairs, please give us a call to see how we can help you book your trip.

  • Are you kid friendly?

    Yes, and we have cool bunk beds they will LOVE! If you’re a family traveling with young kids or a school group with kids, we have the perfect rooms to make your trip fun for both you and the little ones.

  • Do you provide shampoo, conditioner and body wash?

    Yes all of our bathrooms have shampoo, conditioner and body wash that is provided for all of our guests at no extra cost. This includes the private and common shared bathrooms. It also smells really good!

  • Do you offer hostel-style rooms?

    Absolutely! Our adult bunk rooms offer an affordable, social, and practical hostel-style option for our PCT Hikers only, starting in July and ending in September. These hostel accommodations are in our adult bunk rooms and are dedicated to our Pacific Crest Trail hikers who visit us from all around the world!

  • What time is Check-In and Check-Out?

    Check-In is from 4pm to 8pm daily and Check-Out is by 11am.

    If you would like and early or late Check-In or Check-Out, please let us know or add it when you are booking your room!

  • Can I charge my electric car at the hotel?

    Unfortunately, at this time we do not have an EV charging station at the hotel. But there is a lot next door and multiple free locations around Ashland. Click here to read where to charge your EV.

  • Can I store my bike and gear?

    Yes, feel free to store your bike in your room. We also have lockers available to store backpacks and gear. Bring your own locker locks or ask to purchase one at the front desk.

  • Do you rent bikes at the hotel?

    Yes! We have partnered with Piccadilly Cycles where you can rent E-Bikes for the day! Click here to reserve your bike.

    Pick up is at 10am and drop off is at 5pm. Helmet and lock provided.

  • Do you have lost and found?

    All items are kept in the lost and found for a period of 90 days. Please Contact Us Here with your name and your room info and describe the items. We will return your items at your cost via UPS.